EazyCity Booking Terms & Conditions
EazyCity would like you to enjoy your experience with us. We ask you to read our terms and conditions below carefully.
- 1. Booking
1.1 All bookings must be made online via our website. For any bookings taken over the phone and/or by email, an EazyCity Team Member will process the booking through the website on behalf of the customer and that customer will receive an automatic booking confirmation by email. All bookings are subject to the Terms & Conditions here within.
1.2 Once we have received your booking, an email confirmation will be sent to you. This should be saved for your own reference.
1.3 It is your responsibility to ensure you provide the correct contact details to EazyCity. We accept no responsibility for non-delivery of emails due to incorrect email addresses.
1.4 If you do not receive a booking confirmation email from EazyCity within 24 hours of booking you must contact us immediately. Please note that your booking is not confirmed until you receive an email confirmation from EazyCity and payment has been received in full.
1.5 In the case of payment by credit card on our website or by cash directly at one of our offices, your booking is confirmed immediately with an automatic email confirmation which also functions as a receipt of payment. In the case of payment by Electronic Funds Transfer (EFT) you will receive an email with EazyCity’s bank details where you should transfer your payment to. Please note in this case your booking is not confirmed until we have received payment in full.
1.6 It is the responsibility of all customers to check all booking details upon receipt of your confirmation with particular attention paid to dates.
1.7 In order to book with EazyCity you will be required to pay a booking fee in advance. You will be given the option to pay rent and further security deposit in advance of your arrival but this is not mandatory. Your booking will be confirmed by just paying the booking fee. Rent & security deposit can be paid upon check in at the accommodation.
1.8 You will be required to accept our Residential Tenancy Agreement (Accommodation Terms & Conditions) upon check-in at our accommodation.
1.9 When purchasing an English Course online it must be paid for in full. For some English Course packages for 6 weeks or more we can accept a 50% payment in advance and the 50% balance in advance of arrival. This needs to be pre-approved by a member of the EazyCity Team and it remains at the discretion of EazyCity.
1.10 For Au Pair Services and Internship Placements we require 50% to be paid in advance and 50% once the au pair/placement has been confirmed.
1.11 For Translation/Employment Services these must be paid for in full at the time of booking.
1.12 Bookings made via PayPal incur a 4% surcharge; bookings made via credit card directly on our website incur a 3% surcharge; bookings made by cash, debit card or EFT incur no surcharges.
1.13 EazyCity does not assume any liability for loss, delay or accident of any kind whatsoever which might occur due to fault or negligence of any third party company such as language school, accommodation provider etc. We act as agents only for the language schools and other service providers and do not accept responsibility or liability for any variations.
1.14 EazyCity reserves the right to amend its prices at any time. Bookings made before a price amendment will not be affected. For rental rates 28 days’ notice of an amendment will be given to all existing tenants.
1.15 When you make a booking with EazyCity you accept responsibility for any damage or loss caused by you. Full payment for any such damage/loss must be paid immediately and if not, you will be held responsible for meeting any claims subsequently made against EazyCity as a result of your actions.
1.16 If you have any illnesses, allergy or disability, this must be reported to the service providers (schools or other provider) prior to arrival.
1.17 EU Nationals are recommended to bring their EU Health Card (EHIC) with them also to avail of free GP (family doctor) visits where necessary.
- 2. Cancellation Policy & Refunds
2.1 Cancellation of your booking must be made in writing by email to EazyCity.
2.2 All cancellations are subject to a handling charge which is retained by EazyCity. This handling charge equates to the booking fee (€120 in Ire, £100 UK) you paid at the time of booking.
2.3 Bookings for language courses and/or accommodation are non-refundable. For bookings cancelled with more than 14 days advance notice, EazyCity may offer the client the option to use monies paid as a credit towards future bookings or to transfer the credit to a friend. This option remains at the discretion of EazyCity and all credits have an expiration of 12 months from date of issue.
2.4 Bookings for au pair placements/internships are non-refundable. In the case where the client cancels the booking the 1st instalment of 50% is non-refundable. In the rare case where EazyCity cannot find a placement for the client as per the agreed criteria within the agreed deadline in the application form, the 50% 1st instalment is fully refundable.
2.5 Bookings for Job Plans, Tours and Merchandise are non-refundable except in the case where merchandise is deemed faulty in which case the customer’s statutory consumer rights are protected.
2.6 Your reason for cancellation may be covered under your own travel insurance policy and in this case you should refer to your insurance provider. EazyCity strongly advises all customers to take out travel insurance. We partner with Dr Walter insurance provider (http://www.dr-walter.com/en/index.html). EazyCity will not be responsible for any loss or injury during your stay.
2.7 Refunds are made by bank transfer or by credit card only at the discretion of EazyCity. Please note EazyCity processes all refunds once per week only. Please note it can take up to 14 days to process your refund.
2.8 It is your responsibility to provide the necessary bank details such as Account Name, Bank Name, IBAN & Swift in order for EazyCity to make the refund transfer.
2.9 The language schools reserve the right to re-schedule or cancel a course at any time. In the case of your course being cancelled by the school your course fees will be refunded to you in full.
- Online Booking Platform / Website
3.1 Our Platform provides our users with a variety of services such as accommodation (short-term and long term solutions), employment services, language courses, au pair placements, tours / activities and merchandise sales. By using our platform you agree to comply with all applicable domestic and international laws, statutes, ordinances and regulations.
3.2 Our Platform is available to all individuals who are at least 18 years of age. By registering to use our Platform, you represent and warrant that you are at least 18 years of age. We recommend that children between the ages of 16 and 18 obtain their parent's permission before submitting information over the Internet. By using EazyCity, you are representing that you are at least 18 years old, or that you are at least 16 years old and have a parent's or guardian's permission to use EazyCity
3.3 Our Platform is not available to any temporarily or indefinitely suspended users.
3.4 When you complete our registration process you will create a password that will enable you to access our Platform. You agree to maintain the confidentiality of your password, and are fully responsible for all liability and damages resulting from your failure to maintain that confidentiality and all activities that occur through the use of your password. You agree to immediately notify us of any unauthorized use of your password or any other breach of security.
3.5 EazyCity cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 3.
3.6 While every effort has been made to ensure the accuracy of the information on the website, it may be subject to later amendment due to policy changes, product/service updates or other constraints.
- 4. Data Protection
4.1 In general, we collect Personal Information that you submit to us voluntarily through EazyCity.
4.2 We also collect information that you submit in the process of creating or editing your account and user profile on EazyCity. For example, our registration and login process requires you to provide us with your name, valid email address and password of your choice. When you personalize your profile and use the features of EazyCity, we will collect any information you voluntarily provide, and we may also request optional information to support your use of EazyCity, such as your year of birth, gender and other demographic information. We collect information in the form of the content that you submit during your use of EazyCity, such as photos, reviews, ratings and other information you choose to submit. We may also collect information about you and your friends who use EazyCity, from any social network you may have connected from, in order to provide you with a more personalized experience. For instance, we may collect your user ID or profile information that you have permitted to be displayed through EazyCity in order to display you as a friend or in association with your profile and collections. When you purchase a service / product, you will need to submit your credit card or other payment information so that our service providers can process your payment for the service / product When you sign up for, or win, any contests, sweepstakes, or other activities that we make available on EazyCity, we will collect the information designated along with such activity, which may include your contact information such as your address and phone number. If you choose to sign up to receive information about products or services that may be of interest to you, we will collect your email address and other related information. Additionally, we collect any information that you voluntarily enter, including Personal Information, into any postings, comments, or forums within the EazyCity community.
4.3 We may receive Personal Information about you from other sources with which you have registered eg. companies who we have partnered with (collectively, "Partners") or other third parties. We may associate this information with the other Personal Information we have collected about you.
4.4 If you send an e-mail to us, or fill out our "Feedback" form or other forms through EazyCity, we will collect your e-mail address and the full content of your e-mail, including attached files, and other information you provide. We may use and display your full name and email address when you send an email notification to a friend through EazyCity or the social network from which you have connected to EazyCity (such as in an invitation, or when sharing your content). Additionally, we use your email address to contact you on behalf of your friends (such as when someone sends you a personal message) or notifications from a social network or other website with whom you have registered to receive such notifications. We may use this e-mail address to contact you, for things such as notifications of limited edition shop sales and other related information. You may indicate your preference to stop receiving further promotional communications.
4.5 Children under the age of 16 are not permitted to use EazyCity and we do not intentionally collect or maintain Personal Information from those who are under 16 years old. Protecting the privacy of children is very important to us. Thus, if we obtain actual knowledge that a user is under 16, we will take steps to remove that user's Personal Information permanently from our databases.
- 5. Complaints
5.1 Should you feel the need to make a complaint. You can now do this by going to our dedicated Customer Care Page http://www.eazycity.com/customer-care
5.2 Complaints must be made within 30 days of the incident occurring.
5.3 EazyCity is committed to dealing with all complaints in a professional and efficient manner.
5.4 EazyCity takes every complaint seriously and issues will be escalated and dealt with by Branch Managers and Operations Manager as deemed necessary by the company
- 6. Conduct
6.1 Aggressive or abusive behaviour whether verbal or physical towards EazyCity representatives or other customers will not be tolerated and may result in an immediate cancellation of your booking with loss of all fees paid.
6.2 The laws governing Ireland and the EU must be respected during your stay with EazyCity. Any conduct which is deemed to be breaking these laws or which is deemed to be seriously inappropriate will result in the representative of EazyCity disallowing you to continue your stay/booking. The decision of the EazyCity representative is final. In this case no refund will be provided and EazyCity will not be responsible for making alternative arrangements for your accommodation and/or other services booked.
6.3 All decisions made by an EazyCity representative in the interests of safety must be complied with.
6.4 EazyCity accepts no responsibility for the actions of other customers which may affect your enjoyment of your stay.
The above list of Terms & Conditions forms the contract between EazyCity and the customer. This contract is governed by Irish law and any legal issues arising will be dealt with within the Irish judicial system. By proceeding to book with EazyCity you confirm that you agree to the Terms & Conditions set out above.
If you have any queries on any of the Terms & Conditions please do not hesitate to contact us and we will be happy to clarify them for you.